Support FAQ


Common Support Topics for A2D2 Users

support of digital x-ray system for podiatry practice

At FOZ Networks we strive to provide every office with first class service and support to our customers. Thus, in an effort to assist our clients as quickly as possible, we have put together an FAQ section with the most common issues or questions that our users sometimes face. If you do not find an answer to the question or problem you are facing, please do not hesitate to call us at (248) 840-3100 or fill out a contact form and we’ll reach out to you ASAP.



Q: How Do I Replace A Light Bulb On My X-Cel Head Tube?



Q: What Do I Do When I Get A “Disconnected Imager” Error Message?



Q: How Do I Draw Angles?

Instructions coming soon!

podiatrist uses digital x-ray of foot to draw angles


Q. The X-Ray Got Put Into The Wrong Patient Chart — How Do I Move It?

There are two reasons you might need to do this:

  1. You have created two separate charts for a patient and want to merge the images into one chart

  2. You have mistakenly taken x-rays in the wrong patient’s chart and need to move them. This requires one extra step, so make sure you read this all the way through.



Q. What Should I Do When I Get Locked Out Of My System?